37 Responses to Workaround for Paypal Donate Button Error on Facebook Page

  1. Dave September 15, 2011 at 5:45 pm #

    I need to post a paypal buy or donate linke on my page can it be done if so how?

  2. Amit October 4, 2011 at 1:31 am #

    Hi Emily ,

    you’re the best !

    Lots of questions for ya,hope you dont mind them and can afford the time to answer some of them.

    1- Am starting a small business and wonder what should I put in my social profiles,my name + face photo or company name+logo ?

    2- It would be great if you can add a “New Articles” link on your top nav

  3. Emily Garman October 8, 2011 at 5:38 pm #

    Hi Amit,

    It depends on what type of business you have. If YOU are the central factor in your business, like if you’re a coach or celebrity of some sort, then yes–it needs to be your photo in the profile pic. If it’s some other kind of business, then I think for a new page, it’s a great idea to use your logo. After you’re more established, you can use other photos–like if you’re a restaurant, you might put shots of your menu items, pictures of people enjoying your food, etc. People respond better to faces than to logos or inanimate objects, so I would use photos of people whenever possible. But the branding provided by your logo will let people immediately recognize that they are at your page–which is really important when you are starting out.

    As for the custom tab, you CAN put custom tabs on your Facebook page. You can’t put it at the top, but you can put it on the side. you can put whatever content you want in there.

  4. Jen Walker January 12, 2012 at 10:00 pm #

    ALL HAIL THE SOCIAL ANIMAL – she who brings us social media guidance and support!!! *WOOF*

  5. Emily Garman January 12, 2012 at 10:11 pm #

    LOL! Thank you Jen!! 🙂

  6. Lisa February 1, 2012 at 2:09 am #

    This was done a while ago but I have a question for you. Many Paypal accounts that I have seen do not have an “email” option on Paypal now. My account does not. There is a whole new Email Invoice portion which only does the invoices. 🙁 Is there a way around that?

    THANK YOU FOR ALL OF YOUR VIDS BY THE WAY!!!

  7. Lisa February 1, 2012 at 4:44 pm #

    Hey. I figured it out. If you add drop down lists or text field to the button you will not get the email field. You have to create just the simple button and the email option is there!!!

  8. Emily Garman February 4, 2012 at 11:01 pm #

    Hi Lisa,

    Well, I’m not sure I understand your question. Any time you generate a button on Paypal (in a regular paypal account–if you have a PayFlow Pro account or another type of account, it may be different), you can generate the button code–which you use if you just want to embed the button straight into an HTML page. You also get the email code, which is for use in an email or in a situation where you can’t use the javascript in the full button embed code. That’s why you need that in Facebook–FB blocks the embed code. I’ve done it just this week for a client (generate the email link) so I’m pretty sure it’s still valid (although I never say never!!!). Can you explain more what is not working, and I’ll see if I can help!

  9. Emily Garman February 4, 2012 at 11:01 pm #

    Awesome Lisa–glad you figured it out!!!

  10. Shelly Torok February 12, 2012 at 5:36 pm #

    Thank you so much for the information. My people have been aking for a Facebook PayPal button for some time now but I could not figure it out. You helped me tremendously with your video tutorial. Only thing I couldn not or would not do is link to a picture directly from Google Images. :-0 I had to upload image to our website host and then link to that image. Thank you again. You do a great job!!!

  11. Emily Garman February 12, 2012 at 5:39 pm #

    That’s great, Shelly! And your method of uploading a button image to your host is the better way for sure–it’s just that a lot of people don’t know how to do this or don’t have access, so I wanted to give them an easy way to do it. Hope you raise lots of money!

  12. Ginny February 17, 2012 at 10:50 pm #

    when i go to click on an image link i do not get a “copy image location” so i’m clicking on properties and copying the full url link. however when i go to add that url in editor on my fb page, the image does not show up. i can continue to link the paypal email link and that works great. but cannot get an image to show up.

  13. Emily Garman February 22, 2012 at 11:44 am #

    Hi Ginny,

    I’d have to login to your page and see what’s going on; if you’d like to talk to me about that, please email me at emily@thesocialanimal.com. Thanks!

  14. ♖Notch Ŧhe Guru♜ April 2, 2012 at 5:31 pm #

    This does not work anymore. Facebook seems to block the outgoing connection to paypal. Now all of my visitors just get a blank page when clicking the paypal link.

  15. Emily Garman April 2, 2012 at 10:34 pm #

    Facebook DOES block the outgoing link to Paypal, if you are using the regular button code from Paypal. That’s why you need to use the “email” link for the button, as described in this video–then you can link out to your donate page within Paypal. I just did one for a client yesterday so I know it’s still working. Just create the URL link instead of your full button code, and it will work.

    Emily

  16. Brandon May 3, 2012 at 3:14 pm #

    Hi Emily, thanks for the great tutorial but I’m having a problem with the image not linking directly to Paypal. Click it and nothing happens. Right-click to open in new tab/window and it works but not off a normal click. Seems like FB is blocking it. Am I missing something? Have they updated their blocking since April 2?

    Thanks!

  17. Emily Garman May 3, 2012 at 3:36 pm #

    Hi Brandon,
    Please read this post: http://www.thesocialanimal.com/social-media/facebook-paypal-workaround

  18. Tim Connor July 21, 2012 at 11:26 am #

    What about Facebook group pages

  19. Emily Garman July 21, 2012 at 11:30 am #

    Hi Tim,

    Rick now this only applies to PAGES – you can’t place any custom content on Facebook GROUPS. The best thing you could do in a group is just to post the link to your donate page or donate button in the group on the wall. You’d have to keep posting it periodically, of course, so that it would remain at the top. If you are generally appealing to the public, though, I would suggest starting a page for your organization–this will reach more people than a group. Good luck!

  20. Leslie Fischer August 7, 2012 at 9:56 am #

    Emily – I am watching your video above but Facebook has changed its layout so you can no longer see the code under admin options settings. Do you know how to get to that area now? Thanks for your help in advance 🙂 Leslie

  21. Emily Garman August 7, 2012 at 10:04 am #

    Leslie–not sure what you’re asking. The video about a Facebook button workaround just shows you how to get the Paypal URL link rather than the full Paypal button code. If you’re trying to access the admin area of your Facebook page, and you are an admin, just click on “edit page” at the top of your page, above your cover photo. Select any of the drop-down menu options and you will be taken to your admin area of your page.

  22. Elizabeth August 27, 2012 at 10:20 pm #

    Hi Emily – Thanks for this How To video. While I didn’t follow it exactly, it REALLY help me breakthrough something that was stumping me for a week! Thanks so much.

  23. Emily Garman August 28, 2012 at 9:00 pm #

    Thanks so much, Elizabeth! I’m really glad to hear that it was helpful.

  24. Mike September 13, 2012 at 12:09 am #

    Worked like a charm!! Thanks so much!!!

  25. Yolanda March 23, 2013 at 6:12 pm #

    Hi Emily, Facebook does not allow me to change the image for the custom static iframe tab. What should I do? I am receiving and error that my image is not allowed but it is the correct pixel size.

  26. Emily Garman March 23, 2013 at 8:38 pm #

    can you take a screenshot of the error message you are getting and email it to me at emily@thesocialanimal.com? I may be able to diagnose it for you.

  27. gretchen May 4, 2013 at 11:22 am #

    Thank you so much! went the html route and seems to be working like a charm!

  28. Carol September 13, 2013 at 1:09 pm #

    Hi, Emily! This is awesome. Are you using iFrames html templates? I don’t get the same edit screen you have, and I’m just using the free version of iFrames static HTML. I have an image I can upload for the button, but the code I have still leads to a blank page. Can you paste a code block, and color code whatever it is that we should be swapping out with our specific URL info?

    I’m also unclear on what you mean by email URL code. I want to link to the Paypal donate page for our non-profit, but I wouldn’t have expect the email URL code to direct viewers there.

    Any help can provide would be much appreciated. Thanks!

  29. Emily Garman September 13, 2013 at 2:04 pm #

    Hi Carol,

    I’m not using any templates. I just use the free version of Static HTML–I put in my own HTML. you can use the visual editor (if you don’t want to write HTML), or you can use your own HTML that you generate elsewhere (like in dreamweaver or whatever). So it is just the free version.

    The problem you’re having is that you are using the full code for your paypal button, which contains javascript. Facebook blocks all javascript, which is why you’re seeing a blank page. This video explains what I mean by the email URL for your donate button–it will show you what you need to do to make the button work.

    Good luck,
    Emily

  30. Carol September 18, 2013 at 3:14 pm #

    Thanks, Emily! I can’t figure out how to get into visual editing mode, and I haven’t been successful yet and figuring out which code to replace to make it work! Can you please either 1) explain how to get into visual editing mode, or 2) guide me to what html code should precede and follow the email URL? I’d tried several things, and either the button is missing, or the button click leads to another blank page again.

  31. RJ October 18, 2013 at 2:15 pm #

    Hi Emily,

    Tried your paypal workaround but even with using the email link, we are not getting the paypal page to open up when clicking on it. Also cannot access our amazon wish list, but that might be because it’s not an https link. Any ideas on what to do next?

    Thanks for any advice,

    RJ

  32. Chris October 19, 2013 at 3:01 am #

    Hi Emily,

    Followed your suggestion about adding the Paypal URL instead of the button code, but am still getting a blank page when clicked on. Also tried placing eBay Giving Works and Amazon Wish list links and they don’t work either. I think the latter two are because they are http and https links, but I don’t know how to get around that. Any ideas on what to try next?

    Thanks for any help,

    Chris

  33. Emily Garman October 29, 2013 at 7:50 pm #

    Yes–any images and any content you put in the tab must be https. so if your image for the button was not https with a full url path, then it won’t display. I wouldn’t be able to assess without looking at your page directly, but my guess is that you need to make sure any URLs or links are https, and that every image has a full URL path.

  34. Debbie February 21, 2014 at 10:00 pm #

    I’m trying to follow your directions on putting a donate button on my Facebook page but am not seeing any of the buttons you are clicking on in my Facebook page.

  35. Emily Garman March 4, 2014 at 11:07 am #

    Debbie, It’s possible that you have a profile, not a page? Are you sure you have a page?

  36. Sonadora March 20, 2014 at 6:50 pm #

    This is not working for me at all and with an animal sanctuary of over 100 animals I desperately need donations but I am getting nowhere so I just keep deleting the static iframe tab because all it shows is html code. I guess I will just give instructions to those wishing to donate to use my email address when the sign into PayPal. I appreciate your trying to help us all with these videos.

  37. Emily Garman March 25, 2014 at 5:47 pm #

    Sonadora, you may be posting your Paypal HTML code into the “editor” view. If you do that, it would show HTML when you view the tab. You need to make sure you’re on the “text” or “HTML” tab of the text editor in order to have it show up correctly.

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