What to do if you have two Facebook pages

It’s happened to so many organizations. You get several volunteers over the years, each one creating new social media profiles and pages to represent your cause. But what happens when those multiple accounts are in violation of Facebook’s terms of use, not to mention difficult to manage (and maybe even inaccessible)?

How do you get rid of the pages, if that’s what you should do? How can you keep all your fans and friends? What’s the best thing to do?

It’s a little different for everyone, depending on your situation.

If you have a Facebook profile for your organization, then you are in violation of Facebook’s terms of use. Please read more about this and what you can do here.

If you have more than one page for your organization, then it’s a little more complicated. It IS a violation of Facebook’s terms of service to have more than one Facebook page for the same organization, but it’s not uncommon.

There really isn’t another solution except to choose one page (probably the one with the fewest fans) and post repeatedly “We are combining our pages! Please go to page xyz (URL) and become a fan, because this page is going away on Friday!” something like that. Tell people a few times via wall posts, and then you just have to bite the bullet and delete that page. (click here to learn how to delete a Facebook page)

Will you lose some of those fans? Sure. But chances are you have a lot of duplicates, and some people are just not interested anymore. So even though you will lose a few people in the conversion, it’s still worth it. You’ll gain new fans from your concentrated effort on your one Facebook page, and continued engagement will see that pay off over time.

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I'm available via most social media, so drop me a line! I'll answer your questions and I really look forward to hearing from you and helping if I can!

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10 Responses to What to do if you have two Facebook pages


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    Jessica W.
    July 14, 2011 at 1:45 pm #

    Hi Emily,
    Your posts have been extremely helpful — thank you! I took your advice and deleted the “profile” I created for our non-profit (since we aren’t a person), with the intention of just keeping our page active. However, it turns out we have 2 pages, and that there is a long-lost administrator out there for one of them. I believe it is an employee who left the organization a year ago, and whose email address has been deactivated by our IT department. We now have 2 pages with exactly the same name, but no way to merge them becuase we don’t know who the admin is for one of the pages. Any advice on how to fix this?

    You very smartly recommend that your page should have more than one administrator — as in: just like you should have more than 1 key to your house, you should have more than one admin to your facebook page. As soon as I can figure out how to merger our pages, I will make sure we have a few trustworthy administrators added!

    Many thanks!
    Jessica


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    egarman
    July 31, 2011 at 9:58 pm #

    Thank you for writing, Jessica!

    The page that you want to KEEP–do you have access to this page as an admin? If you do, then I think you will be OK. But if you don’t (and it’s the inaccessible page you want to keep) then you may be in trouble. What you could do is have your IT department activate that old employee’s email address again, just temporarily, so you can access that email and reset the password (because you probably wouldn’t have that, either). Then you can login as that employee and deactivate that page. (or merge them).

    Merging the pages is not a problem–it’s not difficult, but you will need to do it when you’re logged into the account that is an admin on both of the pages.

    Good luck!
    Emily


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    Enric
    December 8, 2011 at 8:55 am #

    Hi Emiliy!!
    I love your job, congrats!!:)
    I have a problem. I have a customer with a page. She selected a CD Name (She’s an artist) and now we can not change it. We have more than one page but she wants to keep all the historical coments from her former page. We’ll keep all the comments if we merge both pages?
    Thanks!!!


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    Emily Garman
    December 8, 2011 at 10:36 pm #

    Hi Enric,

    No–if you merge your pages, you will only keep the comments from the page you keep (the one you merge “into.”) The page that you are merging, the comments and content on that page will be lost–only your fans will be added to your existing page.


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    Tara
    December 19, 2011 at 5:37 pm #

    I accidentally created a page with the same name as my business page. Is there any way to delete the 2nd page without deleting my original page? I have not found anyway to merge the 2 pages together. I’ve tried, but have failed….

    Please help..

    Thank you,
    Tara


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    Emily Garman
    December 20, 2011 at 3:34 pm #

    Hi Tara,

    If all you did is create an additional page, you can just delete that page–it won’t affect your original page at all. No problem!


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    Bethany
    February 6, 2012 at 4:44 pm #

    I originally made my Facebook page as a second account (not on my personal account). Then I was trying to figure it out I thought I had to make a profile with it to do something I needed to do. Well, I didn’t, but now I have this as my admin. I also made my personal account an admin, but now I’m wondering….can I delete that profile I made as part of the Page, or would that delete my page too? I originally created my page as a separate account so I could use a different email address than my personal account. Hopefully this makes sense.


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    Emily Garman
    February 6, 2012 at 8:25 pm #

    Hi Bethany,

    Sure–this makes sense. As long as your “real” profile (your own personal account) is an admin on your page, you can go ahead and delete the other profile you don’t need. Even though that profile originally created the page. Now, if you deleted that account and there were NO other admins on the page, you would be in real trouble. But as long as at least one other account (i.e. person) is an admin on the page, you are good to go–you can delete your other profile!


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    Joana picon
    November 17, 2012 at 3:06 pm #

    Como puedo tener dos pajinas de Facebook enmi I phon abri una con el mismo correo pero lo cambie tengo un correo gmail y UNO de hotmail


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    Emily Garman
    December 5, 2012 at 10:49 am #

    Hola Joana, Yo no hablo bien el español, pero si tiene dos cuentas de Facebook, puede eliminar la que no desea conservar. Además, puedes añadir dos direcciones de correo electrónico como “administradores” en ambas páginas de Facebook. A continuación, elimine la cuenta de que no quiero seguir, y seguirá siendo un administrador en ambas páginas.

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